Privacy Policy

How do we collect personal information? We may collect your personal information if you:

join our websites as a registered user make a donation receive information from us including alerts via email or SMS communications apply to hold a fundraising event register to use forums register as a Jewish Family Centre member register as a volunteer register as a Jewish Family Centre Ambassador or Speaker download or order resources access services for your educational institution or organisation participate in professional learning modules receive information about or become involved in our programs, campaigns or other initiatives use our mobile applications work with us.

What personal information do we collect? We collect the personal information which you provide to us. This may include but is not limited to your name, address, age or date of birth, telephone number, organisation, service or educational institution details, email address, or the amount you have donated. In some cases, with your consent (for example, if you apply to register as a Jewish Family Centre member or volunteer), we may also collect sensitive information including health information about you, such as your medical history.

If you order certain resources, or make a donation to us, you may also provide credit card details and other information which will allow us to process your request and make the transaction.

The choice of how much information you provide to us is yours, but if you want to register as a member of, or have a user account on our websites, order printed or download digital resources, make a donation, or otherwise participate in our professional learning modules, programs and events, we require certain information from you in order to provide those services.

Where possible, you have the option of interacting with us anonymously (for example, as a visitor of the website) or using a pseudonym if you feel more comfortable dealing with us that way. For example, if you contact us directly by telephone with a general question, we will not ask for your full name unless we need it to answer your question.

Wherever possible, we will try to collect personal information from you directly, rather than from another person or source, unless it is unreasonable or impractical to do so.

For example, if you call our Support Service, we may collect call information and/or telecommunications data from our telecommunications provider and disclose it to our Support Service provider so they can effectively manage the service.

How does Jewish Family Centre use your personal information? The personal information you provide to us may be used by us for the following purposes:

your preferences for receiving further information about our programs, events, campaigns or activities; additional types of personal information such as job title or role, department name, educational institution information; and demographic information and unique identifiers in order to provide you with a more personalised experience or to verify your password. to allow you to obtain access to the interactive elements of our mobile applications and websites (including the online forums, our campaign websites and all professional learning) to provide you with the information, resources or merchandise you have requested to involve you in programs, campaigns, research, activities or other initiatives undertaken by Jewish Family Centre to show your name and the amount of any donation or sponsorship you may make on our website (unless you choose a private or anonymous donation) for the marketing and research purposes of Jewish Family Centre, its contractors or service providers for internal administrative purposes to respond to ‘Contact Us’ form enquiries such as the Jewish Family Centre Support Services or educational programs, general website feedback or assistance, or media enquiries to update our records and keep your contact details up to date for research, advice and information, including for benchmarking purposes to send you emails about our programs, campaigns or activities if you have agreed to receive our emails (you will be provided with an opportunity in each email to decline to receive any further emails from us by unsubscribing – if you are a registered member of our websites, you can also edit your communication preferences via your member account) in the case of marketing automation, to improve the emails that are sent to you and to improve the personalisation, services, programs, content and resources that are offered to you to understand how you interact with us by recording information about you in a Customer Relationship Management system (for examp

Other than for the purposes described above, we will not use your personal information without your prior consent.

Security of your personal information We take reasonable steps to ensure the security of all information we collect, including that the information is protected from misuse and loss and from unauthorised access, modification or disclosure. For example, your personal information is maintained in a secure environment, which can be accessed only by authorised personnel. However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure.

In addition, we take reasonable steps to destroy or de-identify your personal information once we no longer need it or have been directly instructed by you to permanently remove or supress your personal information.

Disclosure of personal information Personal information will only be disclosed to third parties in accordance with this Policy or as permitted by law.

We only use or disclose your personal information for the purposes for which you gave it to us or for a secondary purpose if permitted by law, which includes:

our Support Service provider our delivery partners our third-party service providers (such as our IT and analytics service providers) our marketing service providers our professional advisors (such as accountants, auditors and lawyers) the Australian Government Department of Health We do not directly disclose personal information to recipients located overseas without your consent.

Our third-party service providers may store personal information overseas when providing support or other services. For example:

We use this to research our website visitor’s habits and what they are looking for and accessing, so that we can continually improve our services, programs, content and resources.

Website and Mobile Application Analytics

Google Analytics Our websites and mobile applications use Google Analytics, a product provided by Google, to help us understand traffic and usage in order to help improve our services, programs, content and resources. Our websites and mobile applications also use the following Google Analytics Advertising Features:

Remarketing and Impression Reporting Demographics and Interest Reporting Government (Commonwealth, State, Territory and Department) reporting Google Analytics does not identify individual users or associate your device’s Internet Protocol address (IP address) with any other data held by Google.

Facebook analytics Our websites use analytics products provided by Facebook (including Facebook Pixel), which track your actions on our websites and collect information about your device, whether or not you have a Facebook account or are logged into Facebook.

By using our websites, you consent to Jewish Family Centre disclosing this information to Facebook and Facebook using the information about you in the manner described in Facebook’s Data Policy.

You can opt out of Facebook analytics by logging into Facebook and visiting the App Settings page (or go there manually via the Settings Menu > Apps). From there, click the "Edit" button under "Apps, Websites and Games" Click "Turn Off." We also use Site Improve to identify audience habits and behaviours so that content and user experience-related issues can be resolved, enhancing the overall website experience for users.

Marketing automation tools Our websites use marketing automation tools that send communications (such as email or SMS) using several different services. Each service uses tracking technologies primarily to understand what subjects are interesting to you by monitoring whether your emails are opened, and links are followed. This information is then used to improve the messages that are sent to you and to improve the services, programs, content and resources that are offered to you.

Registered users IP address stored on website profile We also collect your device’s last known IP address and, if you are a registered user, store it against your website profile.

Accessing and correcting personal information You may request access to your personal information collected by us and ask we correct that personal information. You can ask for access or correction by contacting us and we will usually respond within 30 days. If we refuse to give you access to, or correct, your personal information, we will notify you in writing setting out the reasons.

If you are not satisfied with our response, then you may lodge a formal complaint with the Office of the Australian Information Commissioner (for more information, please see www.oaic.gov.au ).

Changes to this Policy This Policy may change from time to time. Any updated versions of this Policy will be posted on our websites and will be effective from the date of posting.

Meanings References to “Jewish Family Centre”, "we", "us" and "our" are references to Registered Charity: 80104023958

175 Old South Head Road, Bondi Junction NSW 2022 Australia

Registered Charity: 80104023958

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